You can get in touch with us through the following:
Via phone: 800-305-8492 or 800-708-9813
Via fax: 972-620-2448
Or drive on by at: 13401 Denton Drive
Dallas, TX 75234

Troubleshooting tips:
TROUBLESHOOTING GUIDE FOR ELECTRIC SCOOTERS Updated 3/30/05
(click on item to see the detailed explanation)
-
Scooter Takes Off - will not stop
a) If the scooter is moving when you turn the key to the “on”
position without turning the throttle you will need to replace
the throttle or control box.
b) If scooter takes off without turning the key to “on”
– you need to replace the control box.
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- Scooter not
moving and lights do not work using battery, but lights do
work when you plug the charger into the side of the scooter
and also plug the charger into the wall-Scooter will not move
at all and all lights do not work (lights do work when
you plug the charger into wall.
a) No fuse in fuse assembly= add one of the fuses includes with
the scooters.
b) Bad Fuse= unscrew the cap only on the fuse holder. Remove
the fuse and make sure that the fuse is not blown (a good fuse
will have a solid wire from one end to the other, a bad fuse=the
wire inside is broken).
c) Bad fuse holder = fuse assembly may be cracked or have a
bad connection within it (fuse assembly=Napa parts # Balkamp=782-3303
= cost=$3.00).
d) Bad control box.
e) Possibly bad battery, although this is rare.
f) Wires behind fuse assembly (fuse assembly=Napa parts # Balkamp=782-3303
= cost=$3.00) have come off due to improper replacement of fuses
or loose wire connections to the battery. This is always due
to the customer rotating the whole fuse assembly (when changing
fuses) and twisting the 2 wires that are in the back of the
fuse holder. You must open up scooter and reattach these wires
to back of fuse assembly or to battery and control box. If this
is the problem the lights WILL work when you have the charger
plugged in.
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- Scooter not moving and lights do not
work when using battery, and lights do not work when
you plug it into the wall-Scooter will not move at all and all
lights do not work (lights also do not work
when you plug the charger into wall.
- Bad ignition switch almost always- if you open the panel under
the ignition switch and connect the 2-wire coming from below
the ignition switch. to each other, this will bypass the switch.
If the scooter then works then you know that you either have
a bad ignition switch or bad connection going to the ignition
switch. If this is the problem the lights WILL NOT work when
you have the charger plugged in.
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- Scooter
not moving and lights do work with only battery.
a) MOST COMMON=Usually bad engine. First check the accelerator
bar (throttle) below see 4B To check the engine, plug the engine
directly to the battery. If the engine is working then it is
not a bad engine. Sometimes you will smell a burning smell if
it is a burned out engine or maybe you recall a noise coming
from the engine before the scooter stopped running.
b) Accelerator bar=Throttle bar –as you rotate the accelerator
bar the lights on the console for speed should light up gradually
if the accelerator bar is GOOD. If they do not light up then
there is a problem with the accelerator bar or the connection
of the accelerator bar to the control box. If the lights do
light up gradually as you turn the throttle then it is probably
a Battery problem and not a throttle problem. To replace the
throttle, use an Allen wrench to remove the screw under the
old throttle, then cut the wires on the new and old throttles
and splice the wires together.
c) IF THE CHAIN TURNS – but the scooter does not go forward
then it is a problem with rear clutch bearing which is a brass
color (it attaches directly to the side of the rear sprocket)
and it needs to be replaced.
d) Maybe the control box needs to be replaced or there is a
bad connection in the wiring going to the motor or to the control
box.
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- Scooter going
slow.
a) Motor is bad=THIS IS THE MOST COMMON REASON. Maybe the scooter
goes fast if you lift the back wheel off the ground, but very
slow when you sit on it. Sometimes you will smell the engine
burning or you will hear it making a clicking noise.
b) Battery needs to be recharged.
c) It may be too cold to operate the scooter. The scooter runs
very slow at 40 degrees Fahrenheit or colder. The battery does
not output much current at low temperatures. It is too cold
to operate.
d) Maybe one of the batteries needs to be replaced – check
output of battery with an electrical meter=VERY DOUBTFUL unless
battery is 9 months old. In our first 4 months we have not had
any bad batteries.
e) Scooter is braking so the brakes need to be adjusted –
If you are simply pushing the scooter when the ignition switch
is turned off and the scooter very hard to push= then you know
that the scooter is always braking. To fix it - On the back
wheel, loosen the nut, which is about 1 inch from the end of
the brake wire. Then flex the brake handle. Then adjust the
brake and tighten the nut back on.
f) The rear chain sprocket and the sprocket on the end of the
motor are not properly lined up. You have to loosen the two
outer nuts on the back wheel axle and adjust the back tire so
that the chain lines up straight
g) The chain is too loose or the chain is too tight. Loosen
up the nuts on the back axle and move the back wheel forwards
to tighten the chain or backwards to loosen the chain.
h) Make sure the tires have sufficient air but this usually
is not the problem.
i) Maybe bearings are worn out. Sometimes you can disconnect
the chain and spin the back wheel and still hear the problem
bearing.
back to list
- Brakes not
braking.
a) On the back wheel, loosen the nut, which is about 1 inch
from the end of the brake wire back by the back wheel. Then
flex the brake handle on the left handle bar to loosen the brake
wire. Tighten the nut back nut after adjusting the brake. (To
make the scooter brake more easily, use a pair of pliers to
pull the wire out further from the nut and then tighten the
nut to hold the wire in place).
b) Brake not working – brake drum threads are stripped
where drum screws onto the wheel.
back to list
- Grinding
Noise in rear.
a) MOST COMMON= motor is making noise – replace motor.
If you take off the chain and run the scooter, does it still
make a noise=if so, then it is definitely the motor.
b) Bearings damaged in rear wheel – replace bearings.
c) The chain is too loose or the chain is too tight. Loosen
up the nuts on the back axle and move to back wheel to tighten
or loosen the chain.
d) The rear chain sprocket and the sprocket on the end of the
motor are not properly lined up. You have to loosen the two
outer nuts on the back wheel axle and adjust the back tire so
that the chain lines up straight.
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to list
- Scooter
seems fine until sat on, then will not go or pops fuse.
- Most common fix - front tire-fork is backwards, loosen clamp
on post and spin tire-fork around.
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- Tire
problems
a) Tire will not inflate – broken inner tube. You will
either have to replace the inner tube, which is available at
Wal-Mart and K-Mart for about $2.50.
b) Tire is wobbly or when inflating the tire the tire comes
off the rim – you probably have a Happy Tire brand of
tire and you will have to replace it because the bead of the
tire is not seating against the rim as you inflate it.
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- Scooter
will not charge after charging for 8 hours, the scooter does
not show a full charge (the lights are not all lit up.
a) Charger may be bad. Replace charger. THIS IS MOST COMMON.
b) Charger connection on scooter is bad- usually a wire on the
back of this charger connection is not attached to the assembly.
c) Maybe the connection problem from the charger wire to the
control box.
d) Maybe the control box is bad.
e) Rarely, one of the 2 cells of batteries is bad.
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to list
- The
seat post or front post will not tighten.
a) The clamp is not all the way at the bottom of the post. Move
it to the bottom of the post and retighten.
b) The clamp L-shaped screw can be tightened and tightened but
it does not appear to be getting tighter. You have to hold the
bolt head with a pair of pliers while you twist the other end
of the screw with your hand.
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- Scooter
will not go up hills.
- The engine is 250 watts and about 4 inches in diameter. It
is not intended to carry a 150-pound person up much of an incline.
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to list
- All
lights work, but the power and speed gauges on model 944 do
not work.
- Check to see if the wires are all plugged into the circuit
board which is in the headlight structure.
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to list
- Scooter
will not shut off even after you remove the keys.
- Need to replace control box.
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- Scooter
takes off when you turn on the key (without turning the control
handle.
- Need to replace control handle if new 944/931 or 934 or control
box if it is the old 944 models (no springs on front forks and
no shock absorber under the seat).
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to list
- Luggage
box lock falling off.
- Replace the luggage box lock with a similar one that is held
in place by a clip. The ones with screws are falling off.
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to list
- Front
headlight is not working.
- Replace front headlight
BASIC REPAIRS ON THE SCOOTERS
To get inside the scooter body – you need to remove the4 locknuts
on the bottom of the scooter. Then you need to remove the seat post
and all nut at the base of the seat post (you do not need to remove
the front post), then you can spin the body off to the side exposing
the control box, engine, and battery.